Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information we collect about you, including but not limited to through this website www.whitsundaymigrationservices.com.au online, offline, as well as through our other business operations or directly from you.

In this Privacy Policy, ‘you’ means any party that provides personal information to us, and ‘Whitsunday Migration Services’, 'we’, ‘us’ or ‘our’ means Whitsunday Migration Services Pty Ltd (ABN 96 694 150 395).

Please read this Privacy Policy carefully. By providing personal information to us, you indicate that you have had sufficient opportunity to access this Privacy Policy, have read and accept it, and you consent to our collection, holding, use and disclosure of your personal information as outlined in this Privacy Policy.

Please contact us if you have any questions regarding this Privacy Policy. 

If you do not want to provide information to us, you do not have to; however, doing so may affect your use of this website and the products and services we offer through this website and our other business operations.

About Whitsunday Migration Services

Whitsunday Migration Services is a migration agency based in Cannonvale. We share information about our services online through this website and social media.

Collection of Personal Information

Personal Information: When you use our services at Whitsunday Migration Services, we are required to collect certain types of personal information from you. The type of information we collect from you or from third parties may include:

• Name;
• Contact details including email address, mailing or street address and telephone number(s); 
• Billing information, for the purpose of processing payments you make on this website;
• Age or date of birth;
• Demographic information such as postcode;
• Preferences and opinions;
• Information you provide to us through customer surveys;
• Credit card details;
• Medical information about you;
• Account usernames;
• Details of products and services we have provided to you or that you have enquired about;
• IP addresses, your browser session and geo-location data, device and network  information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
• Additional personal information that you provide to us directly or indirectly through your use of our services, website, associated applications, associated social media platforms or accounts from which you permit us to collect information; and
• Any other information requested by us/ or provided by you.

Your use of our website: We may log information about your access to and use of our website, including via internet cookies, your communications with our website, the type of browser you use, the type of operating system you use, and the domain name of your Internet Service Provider.

Collection and Use of Personal Information

We strive to build a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may collect and use your personal information for the following purposes, including (but not limited to):

• to provide products or services to you;
• to do all things necessary to administer those products or services;
• to research, develop, manage, protect and improve our products or services;
• to collect and process payments, through us or a secure payment portal;
• to conduct appropriate checks for creditworthiness and to prevent fraud;
• to enable you to access and use our website and any associated platforms (including social media platforms);
• to contact and communicate with you;
• for internal record-keeping purposes;
• to perform all other administrative and operational tasks (including risk management, systems development and testing, staff training and market or customer satisfaction research);
• to facilitate your participation in any loyalty programs that may be established;
• for the management, protection and development of our business;
• to investigate, detect, protect us and other third parties against negligence, breach of contract, fraud, theft and other illegal activities;
• as may be required by law;
• for analytics, market research and business development, including operating and improving our products and services, website and any associated applications and social media platforms;
• to maintain a database of customers, subscribers or similar;
• to run competitions or offer additional benefits to you; and or advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider to be of interest to you;

Disclosure of Personal Information to third parties

We may disclose your personal information to other related and non-related organisations, including:

• our contracted service providers (including any market research company, suppliers of products or services which you have selected);
• credit reporting agencies and courts, tribunals, and regulatory authorities where you fail to pay for goods or services provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• our professional advisors, including our accountants, auditors and lawyers;
• third parties, including agents or subcontractors, that assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia;
• third-party sponsors or co-sponsors of promotions that we may run;
• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia;
• international      recipients as part of our ordinary business functions; and
• third parties when we contract out some of our functions and activities, such as call centre operators and mailing houses. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it.

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information.

Use of Personal Information that is also Sensitive Information

Sensitive Information, as defined by law, means any information that relates to your racial or ethnic origin, political opinions, religious beliefs of affiliations, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information or biometric information that is to be used for the purposes of automated biometric verification or biometric identification or biometric templates.

We will collect your sensitive information only with your consent and only when necessary to provide you with our products or services. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to that primary purpose and reasonably expected.

Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law.

Information about third parties, associated entities & related bodies corporate

If you provide us with personal information about a third party, your associated entities or related bodies corporate, you should make them aware of this Privacy Policy and any privacy collection notices. By providing such information to us, you warrant that you have the consent of the third party, associated entity, or related body corporate to do so.

 

Personal Information

Your choice and consent: You may choose to provide us with your personal information. You can choose not to do so; however, this may affect your use of this website or the products and services offered by us through this website, as well as through our other business operations. When you provide us with your personal information, you consent to the terms of this Privacy Policy, and to us disclosing or receiving your personal information for the purposes set out in this Privacy Policy.

Restrict: You may choose to restrict the collection or use of your personal information. To do so, you must notify us in writing.

Access: You can request details of personal information that we hold about you. We will respond to any request for information within a reasonable timeframe. An administrative fee may be payable for the provision of information. In certain circumstances, we may refuse to provide you with information that we hold about you as set out in the Privacy Act 1988 (Cth).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part on you advising us when your personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Deletion: if you want us to delete personal information we hold about you or do not want us to collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out and the end of this Privacy Policy. Please note that if we agree to delete your information, due to backups and records of deletions, it may be impossible to completely delete it without retaining some residual information. We will functionally delete the information, and we will not sell, transfer, or use personal information relating to you in any way moving forward.

It may be the case that, for legal reasons, we cannot delete, wholly or in part, your personal information. If this is the case, we will advise you of this.

Storage & Security of your Personal Information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. To ensure this, we have implemented appropriate physical, electronic, and managerial procedures to safeguard your personal information.

While we take reasonable measures to maintain the storage and security of your personal information, we cannot guarantee the security of any information that you transmit to us or receive from us. The provision, transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised access to and/or disclosure of information, we cannot guarantee that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

If a data breach involving your personal information occurs and is likely to cause harm to you, we will notify you as soon as possible, in accordance with our obligations under the Privacy Act and related legislation.

Links to other websites

Our website may contain links to other websites and electronic platforms (e.g., payment gateways and social media platforms). These links may be present to assist us in providing our products and services to you, processing payments, helping you find more information, or for other necessary purposes.

We do not control those other websites or electronic platforms. We are not responsible for or liable for the protection and privacy of any information that you provide whilst visiting or using such websites or platforms, and they are not governed by this Privacy Policy.

We cannot guarantee the privacy practices of other websites or platforms, so please read their privacy policies before providing your personal information.

Use of Cookies & other user activity tracking

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online.

Our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they allow third parties, such as Google and Facebook, to serve our advertisements on your social media and other online feeds as part of our retargeting campaigns. If and when you provide the website with personal information, it may be linked to data stored in a cookie.

We may use web beacons on this website from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitors viewing a web page. Examples include counting the number of users who visit a web page or delivering a cookie to a visitor's browser when they view that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/

Complaints

If you believe we have breached this Privacy Policy and would like to file a complaint, please contact us. We investigate all complaints and respond to you as soon as practicable with the outcome of our investigation. If you are not satisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information at www.oaic.gov.au/

Changes to this Privacy Policy

This Privacy Policy may be amended, including with changes, additions or deletions (either wholly or in part), from time to time at our sole discretion. The current version of this Privacy Policy will be displayed on our website – www.whitsundaymigrationservices.com.au

You should check this Privacy Policy regularly, prior to providing personal information, to ensure that you are aware of any amendments and only proceed to provide personal information if you accept the Privacy Policy.

Your continued use of our website, products, or services (including offline, online, or through our other business operations) constitutes your acceptance of the amendments.